Nerd News

CBC Marketplace
Nerds On Site was part of a CBC Canada Marketplace feature on computer repairs aired October 3, 2007.

We became part of the story when an associate producer for Marketplace contacted 10 different IT companies in the Toronto area with a request for service. Of the 10 companies, only three correctly diagnosed the computer issue. Unfortunately, Nerds On Site failed to identify the test computer issue.

This is the third investigative report in which Nerds On Site has been featured and the first time that we have not been able to resolve the issue. We were surprised and disappointed by this service call and have taken immediate corrective action.

We apologized to the Customer and provided a full refund. We've tightened our Customer Service and Interaction system even further. Company invoices now communicate two of the company's Rules Of Engagement concerning the treatment of hardware and the treatment of data. Client authorization is required for any exception to the Rules, which state, "NO equipment or data can be removed from the client's site. All Client data is private property and is NOT to be transferred to any device not owned by the Client." The company has also made three of its University of NERDology courses - pertaining to hardware treatment, data treatment and the residential Client Needs Assessment process - mandatory refreshers for all Nerds.

Since 1995 our entire team has worked hard to earn a 96.5% Client satisfaction rating. No matter what issues we may have with the editing and context of the Marketplace investigative piece, we are truly sorry for failing to deliver on our commitment to proper and satisfactory Client service.

We would appreciate the opportunity to earn your trust.

John, David & Charlie
Owners Nerds On Site

Nerds On Site launches new website
We're sorry it's taken so long to update our site - yeah we're busy, but who isn't? No excuses.